Independent Complaints Advocacy (ICA) - Carers Federation

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ICA is a free, independent and confidential service that helps to support anyone who wishes to raise a formal NHS complaint.

The advocates provided by the Carers Foundation can help you to write letters and prepare and go to meetings with you. They can help to explore your options and will act on your direction. The service can also provide a self-help pack if you wish to handle your own complaint. They can involve an interpreter or translator if you need it. They can also meet you in a place that you feel comfortable and can direct you to other people that can help you.

If you live in the North East - Darlington, Durham, Gateshead, Hartlepool, Middlesbrough, Newcastle, North Tyneside, South Tyneside, Redcar and Cleveland or Sunderland please call 0808 802 3000. We also provide services in Merseyside and Cheshire, the Manchester area, the East Riding of Yorkshire, North Lincolnshire and North East Lincolnshire - further information can be found on our website.

Services offered:

  • Equality advice

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  • This organisation was verified on 1 September 2016