ScotRail Accessible Travel Team (Travel Assistance Team)

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Organisation details


The travel assistance team provides assistance to blind or partially sighted passengers using their rail service. Assistance may include helping to arrange travel; guidance at stations; help boarding or alighting the train; carrying light luggage; arranging help at your destination station and priority seating.

You are able to book assistance at least four hours in advance for journeys on the ScotRail network. Where the journeys go beyond their network, and involve the use of other train operator services, you need to book your journey 24 hours before travelling.

Contact the travel assistance team for a full explanation of services offered and to arrange assistance in advance of travelling.

Services offered:

  • Rail travel assistance

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  • This organisation was verified on 4 November 2015