The Silver Line

  • Address: 19-23 Featherstone Street, London, EC1Y 8SL
  • Tel:0800 4 70 80 90
  • Email: [email protected]
  • Opening times:
    • Monday Open 24 hours
    • Tuesday Open 24 hours
    • Wednesday Open 24 hours
    • Thursday Open 24 hours
    • Friday Open 24 hours
    • Saturday Open 24 hours
    • Sunday Open 24 hours

    Helpline is available 24 hours a day. Please note that the address listed is for postal queries only.

Organisation details


The Silver Line is the only free and confidential 24 hour helpline for older people across the UK* open every day and night of the year, offering telephone friendship, information and advice.

Calls to the helpline are answered by professional advisers who are specially trained and available to answer questions, to refer older people to sources of specialist advice, or to simply have a chat.

Older people who would like to receive a regular phone call from the same person are invited to be matched to a volunteer ‘Silver Line Friend’. While waiting for a match they receive a regular ‘wellbeing call’ from helpline staff to check how things are and have a chat. Once matched they receive a weekly phone call, at an agreed time, to build up a friendship.

The Silver Line also facilitates ‘Silver Circles’ which are group telephone calls of up to 6 people, facilitated by a volunteer.

Services offered:

  • Telephone befriending service
  • Emotional support
  • Community advice
  • Befriending

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  • This organisation was verified on 10 June 2016